The Case of the Unreachable Software (Case Study)
Kathy needed help. She was running a small business from her home — one completely dependent upon internet access and two software programs that I frankly hadn’t heard of. Not that it necessarily mattered so much to me that I hadn’t heard of them. The principles for troubleshooting such problems tend to be pretty much the same. But since her problem was with programs that are not commonplace, Kathy was worried. All the more so because her business depends on them.