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Springfield Computer Guy

updates and information from John Woodman, your computer guy in Springfield, Missouri

Only a couple of years ago, Avast! was a decent antivirus program with a control panel that I regarded as very user-unfriendly.

It took the form of some kind of weird music player, described by some as a “car radio.”  You would press the “Play” button if you wanted to scan for viruses, and it always struck me as very strange and user-unfriendly.

Then in the summer of 2009, the makers of Avast! gave up on their need to be “more creative” than everybody else, abandoned the music-player look, and came out with a clean, simple control panel that was a lot like everybody else’s — except possibly even cleaner and simpler.

It was then that I really began to take notice. Virus testers reported that Avast! was doing a really outstanding job on the viruses, and users of the new Avast! 5.0 reported extremely high rates of satisfaction with the program.

And, they had a version that was free for home use, just like their competitor, AVG, whom I had been recommending to many of my customers and installing on their computers.

I promptly switched my recommendation to Avast!, and haven’t looked back since.

Neither have a lot of other folks, it seems. I visited Avast’s web site today to grab a copy of their software for a customer’s computer, and they now lay claim to having the world’s most popular antivirus.

AVAST Software now reports more than 184 million user registrations — and growing. I will personally be adding one more to their database shortly.

Since the vast majority of their customers use the free home version, Avast! is far from the single most profitable antivirus product out there. Still, if you do the math, the company must be bringing in tens of millions of dollars per year — if not more like hundreds of millions.

And last year, they found an investment company who ponied up a cool $100 million in new investment for their business.

Not at all bad for a company whose most-used product is free.

But the important thing for you and me is that it’s such a good product. And even if you switch to their paid version, that’s still an excellent value.

Antivirus companies like Symantec (producers of Norton Antivirus), McAfee, and TrendMicro — all of whose products you see pre-installed as trial versions on new computers — bring in a ton of dough because they have a captive audience for their customers. You buy the new computer, they give you a 60-day trial, the trial runs out, and you hand them your credit card for continued protection.

The convenience of going with what’s preinstalled on your computer comes at a price, though. And the price is paid by the antivirus company to the manufacturer of your computer. And it’s probably the expensive payments to computer manufacturers that are behind the higher price you typically pay for those products.

But does less expensive mean not as good? Frankly, if they were all priced exactly the same I’d probably still pick Avast!.

They aren’t priced the same, though, and free for home use is pretty hard to beat. True, you do get a bit more protection with the paid versions, and if you’re using your computer for business, the paid version will be the appropriate one.

If you aren’t using Avast! as your antivirus, I’d consider it. More information is available at their web site, www.avast.com.

We live in an age in which the internet can be used for all kinds of extraordinary communication.

The internet gives us access to things past generations never had access to, and the opportunity for almost anyone to publish their opinions to the world.

One way to do this is through YouTube. Several videos posted there recently have been drawing hundreds of thousands of views. The ones I refer to claim that Barack Obama’s long form birth certificate, released on April 27th, contains obvious evidence of fraud.

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Question:

What software should I use for editing digital home videos, and for making DVDs from them?

Answer:

There are four stages in getting video recorded and from there to a finished DVD.

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Kathy needed help. She was running a small business from her home — one completely dependent upon internet access and two software programs that I frankly hadn’t heard of. Not that it necessarily mattered so much to me that I hadn’t heard of them. The principles for troubleshooting such problems tend to be pretty much the same. But since her problem was with programs that are not commonplace, Kathy was worried. All the more so because her business depends on them.

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It was interesting after my recent varied office session to have a similar situation today with an end-user. Similar, in that it was varied and we covered a lot of ground.

Wayne had saved up a dozen different issues to ask me about or get my help with. And most of these were not everyday items! So here’s what we dealt with today:

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Many of my service calls only involve 1 or 2 problems. Today’s service call was different. This afternoon, I helped a customer with at least 9 different issues.

I arrived after lunch to help a local small business complete their move into a new office. As is sometimes the case, when I finished the main things the business owner (we’ll call him Jeff) had called me out for, he had a few additional things he needed a bit of help with.

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There is currently a pretty widespread attack going on by two variations of the old “your computer is infected with viruses” scam.

This scam consists of a program that will infect your computer and then harass you in an attempt to extort money from you. The program attacks your legitimate antivirus software and Windows itself, and makes your computer nearly unusable until it is dealt with.

It informs you that you are infected with numerous viruses, and that scanning with Personal Security (or Security Tool) is the answer that will fix the problems.

For a price, of course.

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avg-logoNovember 2009

If you’re using AVG as your antivirus, you’ve probably seen some popup windows appearing lately telling you that it’s now time to “upgrade” your AVG antivirus.

In this post, I will tell you how to get the new free version of AVG. And we’ll also run through how to update if you’re using the paid version.

First, though, a few words on the current antivirus (and virus) situation in general.

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16-layersThis week I talked with a man who’s concerned about security. That’s not at all unusual — most of us have some computer-related security concerns.

But this particular man’s small business requires him to deal with some confidential customer information that he in no way wants compromised. So for him, it’s a bigger issue than it is for the typical home user.

As with most things security-related (whether it be home security, airline security, personal security or national security), there’s no single all-in-one solution. Any good solution to security (in whatever realm) is likely to involve multiple layers.

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On some Windows systems, it's easier to fight the Huns than to capture a screenshot from your DVD.

On some Windows systems, it can almost be easier to fight the Huns than it is to capture a screenshot from your DVD.

Today I had a customer who wanted to capture screenshots from a DVD he owns. The reason: Slides are presented on this DVD, and he wanted to be able to print a copy.

Should be simple, right?

Not necessarily. On some Windows computers it IS easy, but on some other systems it’s not easy at all.

In fact, I had tried this particular task on my own computer a couple of years ago, reached the limits of my personal patience at the time, and left it for some other day.

Today, as it turns out.   continue reading…